Posted: Jan 25, 2023
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Events Manager II - Marriott Hotels - (23014381)

Full-time
Salary: Annually
Application Deadline: Feb 24, 2023
Hospitality

Live Fully at Marriott International – #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

The JW Marriott Scottsdale Camelback Inn Resort & Spa, located at 5402 E Lincoln Dr, Scottsdale, AZ, 85253 is currently hiring a Mgr-Event II (NE).

Responsibilities include:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles less complex property events. Works with his/her supervisor to ensure their property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 2 years’ experience in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

 

CORE WORK ACTIVITIES

 

Supporting Event Operations

• Greets customer during the event phase and hands off to Event Operations for the execution of details.

• Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).

• Verifies hourly associates understand expectations and parameters for event activities.

• Adheres to all standards, policies, and procedures.

• Verifies billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Participates in customer meetings for assigned groups with guidance from his/her supervisor.

• Monitors group room blocks and meeting space of small assigned groups.

 

Providing and Ensuring Exceptional Customer Service

• Encourages associates to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his/her supervisor.

• Makes presence known to customer at all times during this process.

• Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales.

• Follows-up with customer post-event.

• Responds to and handles guest problems and complaints.

• Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

• Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Reviews comment cards and guest satisfaction results with associates.

• Interacts with guests to obtain feedback on product quality and service levels.

• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner''s experience.

• Participates in pre- and post- event meetings as required to review and communicate group needs and feedback.

• Works with the property staff and customers to address operational challenges associated with his/her group.

• Participates in activities to improve service performance using his/her evaluation of the issue and resolution.

 

Supporting the Sales and Marketing Function

• Assists with the sales process as necessary.

• Up-sells products and services throughout the event process.

• Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

• Performs other duties as assigned to meet business needs.

 

Apply now at : https://jobs.marriott.com/marriott/jobs/23014381?lang=en-us/

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